Note for macOS users: Since version 5.4.0 (Oct 18, 2022) the folder destination has been moved from ~/Library/Sonarworks to ~/Library/Application Support/Sonarworks
The 'Sonarworks Projects' folder
Resolving issues with the SoundID Reference app not launching
In case you are experiencing issues with the new update after installation, please quit SoundID Reference from the tray icon and then find and delete the config file. You can find it by accessing the following hidden folders in your OS. Hidden folders can be accessed by taking the steps described here: How to show hidden files Mac and Windows?
Macintosh HD/Users/%your_username%/Library/Application Support/Sonarworks/SoundID Reference/Systemwide
After deleting the Config file, relaunch SoundID Reference and verify if SoundID Reference is working as intended.
If you require additional assistance you can reach out to support by submitting a support request below.