I bought this software a few days ago, after installation the app isn't launching and I couldn't even see the ASIO drivers, I tried all the troubleshooting steps mentioned in the support page, but that didn't work at all, but when I installed reference 4 it opened and I could also see the ASIO drivers working properly.
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Hi,
Thanks for submitting a post! Our apologies for the belated attention to it from our side!
Sorry to hear you are encountering this issue! I see we have a support request open with you regarding this problem, and are waiting to hear back.
For anyone else encountering some trouble with launching the systemwide app, we can recommend checking out these guides to see if the solutions provided fix the issue:
SoundID Reference app not launching after update
If a problem persists, please don't hesitate to submit a support request, so we can check on it closer!