I am having the issue that issue that I need to quit and restart SoundID a couple of times per day, because the sound is somehow distorted or sounds like it's 8bit or something. Has anybody else experienced this?
I am having the issue that issue that I need to quit and restart SoundID a couple of times per day, because the sound is somehow distorted or sounds like it's 8bit or something. Has anybody else experienced this?
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Hi Marco,
Thanks for your post! Our apologies for the belated attention to it from our side!
Sorry to hear you are encountering some trouble with the app. Are you noticing the distorted sound appear after/during some specific actions, perhaps after first launching the app or after computer sleep, or during some other action? As we need to pin-point more specifics, I have also opened a support ticket with you to check on this further and to see how the app has been performing.
Hi,
I hope you're doing well!
I wanted to follow up on this post regarding the issue you reported encountering on your machine and in case it still persists for anyone else. We've released a new SoundID Reference beta version (v5.7.3) which includes a major macOS driver rework and aims to resolve various issues (such as the "Preset Switch Failed" error and sleep issues, and other driver related issues).
For more details on the beta and install information, see here: [NEW BETA] macOS driver update beta testing (SoundID Reference beta version 5.7.3.)
If you have the chance to try it out, let us know about your experience with the beta in the community post linked above or reach out to our support team. We'd really appreciate it!
Best regards,
Zane