Connecting new audio devices via USB crashes the SoundID Reference, needing to reboot the software.
Do you have the same issue happening?
It's kind of annoying every time I switch my external display (which has a speaker) or connect an instrument to my mac.
2 comments
Hi,
Thanks for your post, and our apologies for the belated attention to it from our side!
Sorry to hear that you are encountrering this issue, it definitely does not sound expected. We would need to gather more details about this to better understand what is occurring here (and if the issue is still present). I will open a ticket with you to check closer on what's been going on.
Hi,
I hope you're doing well!
I wanted to follow up on this post regarding the issue you reported encountering on your machine and in case it still persists for anyone else. We've released a new SoundID Reference beta version (v5.7.3) which includes a major macOS driver rework and aims to resolve various issues (such as the "Preset Switch Failed" error and sleep issues, and other driver related issues).
For more details on the beta and install information, see here: [NEW BETA] macOS driver update beta testing (SoundID Reference beta version 5.7.3.)
If you have the chance to try it out, let us know about your experience with the beta in the community post linked above or reach out to our support team. We'd really appreciate it!
Best regards,
Zane