Sound ID does not work on High seirra mac could never launch for free trial

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After I bought the measurement mic for $80 I come to find out the software does not register your free trial instead it says no license detected and when I finally got passed this error message and tried to launch the app it gets stuck in the loading state and never loads or opens. I have reached out to customer service twice about the issue and the support team doesn't seem to care about my issue they would rather send me faq links and hope that it helps nothing worked and when I reached back out to them they have not responded in 4 days. I requested refund recently for mic and still no response this was a big waste of time money and energy I would never recommend this unreliable software to anyone it doesn't load and is not accessible to everyone, now im stuck with a $80 measurement mic that I cant even use. This sucks. 

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Hi,

Thanks for reaching out, very sorry to hear that there is some trouble with activating the trial.

With the release of SoundID Reference 5.3., some older OS versions are no longer supported, including macOS 10.13. As we have introduced SoundID Reference for Multichannel, the default trial in the user account would be for SoundID Reference for Multichannel (which, of course, can also be used with just headphones and stereo speakers). Since it is necessary to have SoundID Reference version 5.3. in order to launch this trial now, it will not be possible on macOS 10.13 as it is no longer supported with version 5.3.. 

With that said, we can offer an option for you, so you can try out the software on your machine. You have submitted support requests and our team will follow up with you shortly with additional details on this.

The minimum requirements for SoundID Reference have been updated (including the supported OS systems), therefore, please note that warranty terms may not apply. 

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