Zane

Hi mroca1, sorry to hear about this. I see you had submitted a support ticket and the issue appears to be resolved. In case anyone else is experiencing a similar problem, it might be worth clean un...

Hi Tomáš Oramus, thanks for reaching out, sorry to hear about this!I will open up a support request on your behalf regarding this Pro Tools issue - we are looking into a few other reported cases an...

Hi Ahmad Huzaini Saharuddin, thanks for reaching out, sorry to hear you're encountering this issue. At the moment, we don't yet have an ETA for the fix. I will open up a support request on your beh...

Hi brain1203, thanks for reaching out!Sorry to hear there is some trouble. It sounds like the app's settings may be resetting based on what you have mentioned with needing to load the presets, chan...

Hi joel, thanks for reaching out!Currently, it is not possible to export the calibration profiles to devices that SoundID Reference doesn't have a direct integration with (see our integration partn...

Hi wuschinet, thanks for reaching out!SoundID Reference does not have an offline mode, so if you are using the software offline, after about 10 days, it will ask you to reactivate the license. You ...

Hi jon_wrennall, thanks for reaching out!Previously, we had the 5.6.1.4 version linked in the Workaround steps, but then it was updated to 5.7.2.8 - please proceed with the 5.7.2.8 installation as ...

Hi, The plugin bypass function not working has not yet been addressed in the latest 5.10.0 update of SoundID Reference. We will make sure to update this article when a fix is available. As mentione...

Hi phreedee, thanks for reaching out!I have taken note of your headphone model request for our audio team, but I'm afraid we can't provide a specific ETA on when this model might be available. If y...

Hi sluchetta, thanks for reaching out, sorry to hear there is some trouble.I can recommend checking out some common issues that cause no sound/no signal with the SoundID Reference described here: [...