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  1. SoundID Reference Support Center
  2. Troubleshooting
  3. SoundID Reference app

SoundID Reference app

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Resolving issues with SoundID Reference app

  • new_releases SoundID Reference app not launching after update
  • new_releases SoundID Reference app not launching after activating to permanent license from trial
  • SoundID Reference crash log files for MacOS
  • Climbing latency with occasional audio dropouts [MAC]
  • Launch on startup not affecting the SoundID Reference app [MAC]
  • Install/update failure as Antivirus quarantines driver [WIN]
  • Virtual ASIO service unavailable [WIN]
  • "Error while loading calibration profile" [MAC]
  • SoundID Reference driver not running on M-Series process [MAC]
  • Audio dropouts with SoundID Reference standalone app (clicks and pops)
  • No sound or distorted output after computer sleep [WIN]
  • Deleting the config file in SoundID Reference standalone app
  • "Preset switch failed" error message
  • No sound or distorted output after computer sleep [MAC]
  • Invisible SoundID Reference tray icon [WIN]
  • SoundID Reference app not launching on computer startup [MAC]
  • SoundID Reference conflicting app message
  • Collecting crash dump logs for SoundID Reference app [WIN]
  • "APO can't be applied" error [WIN]
  • Blacklisting ASIO drivers in the SoundID Reference app
  • Activation issues with SoundID Reference software
  • No sound / no calibration effect [MAC]
  • Debug Mode in SoundID Reference app
  • Locating the log files for SoundID Reference software

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