If you observe the SoundID Reference standalone app freezing and not responding on your Mac device, this guide explains the issue and includes a workaround while we work on the fix.
Status: issue resolved
Resolution version: 5.10.0.54, download center
Release date: Mar 26, 2024
In this article:
SoundID Reference freeze
There have been reports of the SoundID Reference standalone app freezing and not responding and the spinning color wheel keeps showing, while the UI stays unresponsive. The UI may show up, but sometimes only shows blank. All reports thus far seem to be regional-based, specifically, all affected users are based in China. With the latest release, this issue has been fixed.
Solution
Update to the latest version: SoundID Reference 5.10.0.54 or later.
20 comments
please fix this soon
Please make sure to solve this problem
请务必解决这个问题
Please fix it soon! A working standalone app is urgently needed.
I am experiencing this issue as well. Issue is not specific to China as I am based in Japan.
Hi, thanks for your comments, very sorry to hear you are encountering this issue as well!
I've opened some support requests with you, so we can link your cases to the development report and notify you once we have any updates on the fix.
Thank you!
Hi, why does this issue still happen in version 5.9???
still happen in version 5.9。
Hi 2497545646 and pplppl888, thanks for your comments.
This issue has not yet been resolved in the latest version, thus it may still be encountered when updating to SoundID Reference version 5.9.0.
We recommend reverting to the version 5.6.1 if you encounter the issue: Workaround
In this afternoon, I tried 3 version(including 5.2,5.7,5.9), each version has this type of problems, and it really make me sad...by the way, I am also in China and My operation system is Mac Montery 12.4.. Hope that you guys may fix this issue as fast as you can...
Hi, thanks for your comment! Sorry to hear you are encountering this issue. I will open up a support ticket on your behalf, so we can help you revert to a working version successfully.
For a piece of expensive software, having this issue go without a fix for almost a year is extremely annoying. In China, higher versions of SoundID do not work at all on macOS Sonoma unless using 5.6.1. Fix this bug quickly!
Hi 5-HTP, thanks for your comment, sorry for encountering this issue. Our team is still looking into this problem, though at the moment we don't have a precise ETA on when a fix might be available. We recommend using the SoundID Reference 5.6.1 version in the meantime as this version should work with no issues. We'll make sure to update you with the latest information on the resolution when it is available.
I will also open up a support request on your behalf, so we can link your ticket to the development task and notify you that way as well.
v. 5.9.1. Mac Os, Big Sur, China.
Same freezes, same problems.
Only the way to make it work is sadly back to 5.6.1 version.
This is horrendous. I wish this would qualify for a refund. I will drop this asap
For Chinese users, it is equivalent to "stopping providing support, the maximum version you can use is 5.6."
And Japanese…
Hi all,
We wanted to let you know that the SoundID Reference standalone app freeze issue has been fixed in the latest SoundID Reference version 5.10.0. update (released on March 26, 2024). To install the update, download the SoundID Reference installer from our download center, run the installer and proceed with the installation, the latest version will be installed by default.
This is great news. Thank you for sorting it out!